Information that may be provided

When you send a request, you may provide details such as your name, email address, the guide you are interested in, and the contents of your message.

How the information is used

The information is used to respond to your request, explain the relevant guide, answer pre-access questions, and continue the communication needed to complete the request-first process.

Communication purpose only

Request details are handled for communication and guide-access coordination purposes. The information is not requested in order to provide medical, therapeutic, or diagnostic services.

Minimal approach

Only the information needed to understand and respond to an inquiry should be shared. Please avoid sending highly sensitive personal or health information through the inquiry form.

Retention principle

Messages may be kept for a reasonable period as needed to respond to your inquiry, provide the requested guide information, and maintain communication records related to the request.

Third-party sharing

Inquiry information is not described here as being published or made public. Where operational services are used to receive messages or maintain communication, information may pass through those normal channels as part of standard correspondence.

Your choice

You may choose not to send a request if you do not want to provide contact details. You can also keep your first message brief and ask general questions before sharing more detail.